Help Center
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Frequently Asked Questions
For Parents
How do I find a tutor or provider?
Browse our Marketplace to search for providers by subject, location, or specialty. You can filter by Step Up ESA acceptance, ratings, availability, and more. Click on any provider profile to see their credentials, reviews, and services.
Can I use my Step Up ESA funds?
Yes! NestWorks integrates directly with Florida's Step Up ESA program. Look for providers with the "Step Up Accepted" badge. Payments are automatically processed through your ESA account and invoices are submitted to the EMA portal.
How do I book a session?
1. Find a provider and service you like
2. Click "Book Session" and select your preferred date/time
3. Choose payment method (Step Up ESA or other)
4. Confirm and wait for provider approval
5. Receive confirmation email with session details
What is the cancellation policy?
You can cancel sessions up to 48 hours in advance for a full refund. Cancellations within 48 hours may result in partial charges. Provider-specific policies may vary and will be shown before booking.
How do I add my children to my account?
Go to Settings → My Children → Add Child. Enter their name, age, and grade level. You can create student accounts for children to access their own schedules and materials.
For Providers
How do I become a provider on NestWorks?
1. Create a provider account
2. Complete your profile with credentials and bio
3. Upload required documents (teaching license, certifications)
4. Submit for verification
5. Once approved, create your services and set availability
What verification is required?
All providers undergo background checks and credential verification as required by Florida law. You'll need to provide teaching credentials, professional certifications, and complete a background check. Processing typically takes 3-5 business days.
How do I get paid?
Payments are processed bi-weekly via direct deposit. For Step Up ESA bookings, payment is released after session completion and EMA approval. You can track all earnings in your Earnings dashboard.
What fees does NestWorks charge?
NestWorks charges a 10% platform fee on all transactions. This covers payment processing, platform maintenance, customer support, and ESA integration services. There are no monthly subscription fees.
Can I set my own schedule and prices?
Yes! You have complete control over your availability, services offered, and pricing. Set your regular weekly schedule and make adjustments for specific dates as needed.
Technical Support
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes.
The website isn't working properly. What should I do?
Try clearing your browser cache and cookies, or try a different browser. Make sure you're using an updated version of Chrome, Safari, Firefox, or Edge. If problems persist, contact [email protected].
How do I update my profile information?
Log in and go to Profile → Edit Profile. You can update your name, email, phone, bio, and other information. Some changes (like credentials for providers) may require re-verification.
Is my data secure?
Yes. We use industry-standard encryption (SSL/TLS) to protect your data in transit and at rest. We never share your personal information without your consent, except as required by law. See our Privacy Policy for details.
Additional Resources
Quick Start Guides
- • Parent Quick Start Guide (PDF)
- • Provider Onboarding Guide (PDF)
- • Step Up ESA Integration Guide
- • Booking and Scheduling Tutorial
Video Tutorials
- • How to Find and Book a Provider
- • Managing Your ESA Account
- • Setting Up Your Provider Profile
- • Using the Messaging System
Still Need Help?
Can't find what you're looking for? Our support team is here to help.