Help Center
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Frequently Asked Questions
For Parents
How do I find a tutor or vendor?
Browse our Marketplace to search for vendors by subject, location, or specialty. You can filter byratings, availability, and more. Click on any vendor profile to see their credentials, reviews, and services.
How do I book a session?
1. Find a vendor and service you like
2. Click "Book Session" and select your preferred date/time
3. Confirm and wait for vendor approval
4. Receive confirmation email with session details
What is the cancellation policy?
You can cancel sessions up to 48 hours in advance for a full refund. Cancellations within 48 hours may result in partial charges. Vendor-specific policies may vary and will be shown before booking.
How do I add my children to my account?
Go to Settings → My Children → Add Child. Enter their name, age, and grade level. You can create student accounts for children to access their own schedules and materials.
For Vendors
How do I become a vendor on NestWorks?
1. Create a vendor account
2. Complete your profile with credentials and bio
3. Upload required documents (teaching license, certifications)
4. Submit for verification
5. Once approved, create your services and set availability
What verification is required?
All vendors undergo background checks and credential verification as required by Florida law. You'll need to provide teaching credentials, professional certifications, and complete a background check. Processing typically takes 3-5 business days.
How do I get paid?
Payments are processed bi-weekly via direct deposit.
What fees does NestWorks charge?
NestWorks charges a 10% platform fee on all transactions. This covers payment processing, platform maintenance, customer support, and ESA integration services. There are no monthly subscription fees.
Can I set my own schedule and prices?
Yes! You have complete control over your availability, services offered, and pricing. Set your regular weekly schedule and make adjustments for specific dates as needed.
Technical Support
I forgot my password. How do I reset it?
Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes.
The website isn't working properly. What should I do?
Try clearing your browser cache and cookies, or try a different browser. Make sure you're using an updated version of Chrome, Safari, Firefox, or Edge. If problems persist, contact [email protected].
How do I update my profile information?
Log in and go to Profile → Edit Profile. You can update your name, email, phone, bio, and other information. Some changes (like credentials for vendors) may require re-verification.
Is my data secure?
Yes. We use industry-standard encryption (SSL/TLS) to protect your data in transit and at rest. We never share your personal information without your consent, except as required by law. See our Privacy Policy for details.
Additional Resources
Quick Start Guides
- • Parent Quick Start Guide (PDF)
- • Vendor Onboarding Guide (PDF)
- • Booking and Scheduling Tutorial
Video Tutorials
- • How to Find and Book a Vendor
- • Managing Your ESA Account
- • Setting Up Your Vendor Profile
- • Using the Messaging System
Still Need Help?
Can't find what you're looking for? Our support team is here to help.